Our technical analysts are fully trained in handling inbound and outbound calls, for each customer they are trained on company brand values, we prepare unique scripts according to the requirement of each organization and speak in the tone of your brand voice.
In the digital age, customer expectation of customer service is on all the channels they are present. Customer online tweets or make a social post on Facebook company pages etc expect to be answered within minutes.
Our help desk with proven track record of delivering results with excellent testimonials manages requests and incidents. Working closely with your onsite teams the help desk provides ITIL standards service.