In the digital age, customer expectation of customer service is on all the channels on which they are present. Customer may tweet or make a social post on the company's Facebook pages and expect a timely response. It is imperative for companies to track these interactions and when necessary engage the customer.
We provide email support by integrating ourselves in your existing ticketing systems like Zendesk, Salesforce or alternative CRM. We are experienced with enterprise tools in driving successful closures and positive feedbacks on thousands of tickets.
On social media we monitor company channels on twitter, Facebook, LinkedIn etc and engage the audience on pre-agreed scripts to SLA response and resolution times.
Our live chat support provides runtime support to customers who are browsing your website and potentially have a query or a lead. Our trained staff engage these prospects and in an organize manner drive them to conversion funnel.
At all times we integrate our agents into your sales and customer service teams for any level of escalations.
We closely align ourselves with company brand guidelines, write in company tone of voice with fully agreed and managed SLAs.
Looking to lower VoIP support costs and improve your VoIP user satisfaction score?