VoIP help desk with proven track record of delivering results with excellent testimonials manages requests and incidents. Working closely with your onsite teams the help desk provides ITIL standards service.
Our analyst makes sure that tickets are properly logged, where required conduct remote sessions and document everything in ticketing systems. Any learnings during resolution of any ticket get documented in knowledge management systems, solution databases with FAQs and service catalogues are updated when required.
As data from our customers has shown that our service has reduced the time taken, and number of interactions required, to diagnose root causes and resolve incidents. Our responsive and proactive help desk also lead to increase use of your company self-service tools leading to ROI on current investments.
Proper documentation has helped our customers to prevent corporate knowledge loss when personnel leave the business.
As a result, we have directly contributed to cost savings and higher return on investment for our existing VoIP customers.
We tailor our service for each customer requirements, backing our agreements with contracts and SLAs, always meeting and exceeding our targets.
Looking to lower VoIP support costs and improve your VoIP user satisfaction score?