Our help desk has a proven track record of delivering results having received excellent testimonials both from our customer and our customers customers on ratings sites like Trustpilot. Whether you use ITIL or any other ITSM framework we work closely with your onsite teams to ensure ensure satisfaction for your customers at cost effective rates. We have directly contributed to cost savings and higher return on investment for our existing VoIP customers.
Our analysts manage incidents, problems and service requests, and where required conduct calls and remote sessions with the customer and document everything in your service desk system. We are proactive in adding value through our internal practices which mean that any learnings during resolution of tickets get documented in knowledge management systems, solution databases with FAQs and service catalogues are updated where required.
As data from our customers has shown that our services have reduced the time taken, and number of interactions required, to diagnose the root cause of and to resolve incidents. Our responsive approach also encourages your customers to increase use of your companies self-service assets. which in turn leading to improved return on investment (ROI).
We tailor our VoIP Call Center service for each customer requirements, backing our agreements with contracts and SLAs, always meeting and exceeding our targets.
Looking to lower VoIP support costs and improve your VoIP user satisfaction score?