As customers go through the journey they have many questions, backing your e-commerce operation with after sale service or support during the purchase cycle not only add to the confidence of the customer that they are dealing with a real business and they can reach someone when required.
We maintain close communication with your sales and customer service departments, sending them advance queries or sales leads as they come along.
Our telephone support service delivers clear advice, delivered in plain language.
We agree canned responses with you and create scripts which our agents adhere to.
We ticket every call made and track it to closure.