Our network management service makes sure that your network is fully protected, patched with UpToDate security software, anti-viruses and firewall. We understand that it is on this network your hosted PBX / VoIP service is running for your customers so its security and uptime is vital for your business.
We design and support VoIP network infrastructure and its associated software, including IP-PBXs, call management systems, endpoints, ring strategies, voice mail, and interactive voice response.
Working alongside you we recommend, implement, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.
Our network management services support and troubleshoot VOIP signaling protocols (SIP and H.323) and provisioning of these protocols. With deep experience of dealing with enterprise technologies (VOIP, Security, Routing, Layer 2/3 switching including IP multicast, Proxy) in complex networking environments and over MPLS.
Our engineers are well versed in dealing with VoIP/IP telephony systems, software, and hardware, including Cisco, UCM and/or Interactive Intelligence platforms.
Our engineers are experienced in using industry tools to troubleshoot using techniques and tools (like Paladian, Wireshark, tcpdump) to analyse technical problems.
We tailor our service according to each customer unique requirements and we understand there is no one size fit all. Get in touch to speak with one of our specialists.
Looking to lower VoIP support costs and improve your VoIP user satisfaction score?