Evaluating eCommerce Partners? Ask These Questions

/ / ECOMMERCE, Technology

When looking for an eCommerce partner it is very important to look carefully. Undoubtedly, it is a very daunting process and may take time. There may be many different companies that may fit your requirements. So, the question here is, how to select an eCommerce partner that’s a perfect fit for your company? When evaluating an eCommerce partner, make sure you ask the following questions:

Digital Marketing

  • What digital marketing services do you provide. Social Media, PPC, SEO, email, affiliates, adwords etc?
  • What digital marketing software or tools do you use?
  • How do you report on your targets?
  • What is the process do you use for approving content from customer before it goes live?
  • hat is the largest budget you have managed for Paid Media (PPC)?
  • What is the difference between brand marketing and sales driven marketing?
  • Walk us through a case study to demonstrate digital marketing strategy?

Business Questions

  • Can you provide end to end eCommerce solution from digital marketing, store management, ecommerce platform, fulfilment, customer service, warehouse management etc.?
  • How much upfront investment is required?
  • Describe your business model and top-level execution model?
  • Do you offer a contract? Can we get this vetted from our lawyer?

Technology Questions

  • Does the platform you offer recognized by the eCommerce industry?
  • Does the platform have order management? Return? Customer service? Module.
  • Does the platform allow integration with CRM and ERPs?
  • Does the platform have inventory management system?
  • What payment methods can be integrated with the module?
  • What are the budgetary requirements for maintaining this platform?
  • What happens once the contract ends? Can we take the platform with us? License?
  • What is the typical launch time to market?
  • What are the security features in the platform?
  • How do we migrate from our current platform to your platform?

Warehousing & Fulfillment

  • How do you make sure your pick and pack is accurate?
  • How do you grow with customer, what process you have in place to handle surge?
  • What is your policy to deal with faulty, damaged products?
  • How do you manage returns?
  • What type of insurance do you have?
  • How big is your warehouse and where are they located?
  • Can you handle international shipments?

Customer Service

  • How do you manage customer service, is it on shore or outsourced?
  • What type of support do you offer? (phone, email, chat, etc.)
  • What is the size of your customer service team?
  • Is your support available 24/7?

Other questions to consider

Do you feel comfortable working with your partner?
Since your e-commerce partner will be working with you and for you, it is important to know that you are comfortable working with them. If you are comfortable working with your partner you tend to communicate better with them and at the end of the day, the more you communicate and share ideas, the more the chances of your eCommerce site being a success.

Do they have enough experience?
When searching for a right eCommerce partner, make sure that they have enough experience to help you. It’s important to work with a partner who has that specific set of tools and skills that is needed to work for you.

Do they have credentials?
It is very important that your partner follows a defined method to take up a project from scratch. They should have the services to help you achieve your objectives and should provide on-going support to you. When meeting them, don’t forget to ask them about what their development methodology is. Do make sure to ask them about their team’s credentials and responsibilities of each one of them in your project. Finally, don’t forget to ask them if their development team is outsourced or in-house. If they answer outsourced, chances are, your project will be a risk.

Do they have creative design skills?
A strong and a professional company will have a team of graphic designers, and eCommerce designers. These people are responsible for creating a website for you that is not only good looking, but is easy to use, functional, and drives conversion. Your desired partner should have experience in working with and across all devices and channels and their approach should be simple.

Do they have creative design skills?
A strong and a professional company will have a team of graphic designers, and eCommerce designers. These people are responsible for creating a website for you that is not only good looking, but is easy to use, functional, and drives conversion. Your desired partner should have experience in working with and across all devices and channels and their approach should be simple.

Do they offer support and maintenance?
Your eCommerce partner should offer you support and maintenance whenever you want. If your website is having problems, contact them immediately. Otherwise, a failed website leads to one problem after the other starting from placing a strain on your call center and ending in losing customers. Make sure your potential partner has a dedicated support team. Finally, your partner should involve you in every decision they make and make sure they offer a 24 hours monitoring system.

Onewood is one of the leading digital commerce agencies in Pakistan. We have a team of dedicated individuals working for us, who are here to make a difference to your eCommerce business. Want to know more? Drop us an email, or call us now and get to talk to our sales representative and get your questions answered now.

Contact Us Now! sales@onewood.co

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