Email continue to be the most important channel for official communication and responding to customer queries and complaints.
We look at each email as an opportunity, even a complaint can turn into a sale and we drive every query towards sale using subtle content marketing techniques. This is where our email marketing experience comes in.
We maintain close communication with your sales and customer service departments, sending them advance queries or sales leads as they come along.
• Our email support service delivers clear advice, delivered in plain language
• We agree canned responses with you and create scripts which our agents adhere to
• We ticket every call made and track it to closure
• Agents with excellent communication skills
• We match your time zones
• Define and managed SLAs
Not getting the results you expect from yourE-Commerce Store?