Customer Service

We offer service desk in two areas. We specialize in providing technical support in the VoIP/SIP areas which is staffed with highly trained, certified and qualified engineers. Our other area of help desk is where we provide support to ecommerce operations.

Technical Help Desk

onewood highly skilled VoIP / SIP engineers team provide technical help desk to the companies in the West, the team handles project and account management as well as close communication with the account lead at customer end.

Our 1st and 2nd line engineers will work with your backend teams to resolve hundreds of tickets every month leading to lowering the cost of operations for your business as well as creating superior customer experience and satisfaction, this is reflected in positive feedbacks we have received from customers as well as high TrustPilot scores.

We will assist you with

  • VoIP / SIP technical helpdesk for all levels
  • Customer Service with ITIL standards
  • Inbound and Outbound calls
  • Online Chat
  • Enterprise level SLA with defined KPIs

Customer Service Desk

We know that selling a product is only half the job, a happy customer returns to purchase more, recommend to friends and family - becomes a spokesperson for your business in the community.

In today’s Omni-Channel experience customer or visitor want service no matter which channel they are on. When thinking about customer service for your online store consider - Self-service, live chat, search, comprehensive FAQs, and call center support.

We can assist you with

  • Setting up a call center to cover 1st line support
  • Live Chat
  • eCommerce Customer service (returns, after sale service)
  • Maintain comprehensive FAQs
  • Social Media support
  • Brand protection
  • Brand sentiment monitoring
  • Handle reviews online

Send us a brief outline of your requirements and we will get back to you in two working days


onewood. Plaza 97, Cavalry Ground Commercial Area, Lahore. Pakistan

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Send us brief outline of your project and we will come back within 24 hours

We will respond with

  • eMail and phone call
  • Price estimate
  • Offer an in-person meeting